Refund Policy

Stellix subscription services fall under Article 2, Section 5 of Taiwan's "Applicable Principles of Reasonable Exceptions to the Right to Rescind a Consumer Distance Contract" — namely, "digital content not provided on a tangible medium, or online services that are complete once provided" — and therefore do not fall under the 7-day return right stated in Article 19, Paragraph 1 of the Consumer Protection Act.

All paid Stellix plans include a 7-day free trial, limited to one trial per account. During the trial, you can experience every feature of the plan.

• You can cancel anytime during the trial on the Subscription page, at no charge
• The trial is your evaluation period — use it to make sure the plan fits your needs
• If you don't cancel before the trial ends, your subscription will start automatically and be charged

Once you complete your subscription payment, you can immediately use all features provided by the subscription plan. By checking the agreement during the subscription process, you explicitly acknowledge and agree that the Service is not subject to the 7-day evaluation period.

Billing starts when the 7-day free trial ends, and subscription fees are non-refundable once paid. This includes but is not limited to: monthly plans, yearly plans, and upgrade fees.

You can cancel auto-renewal at any time. After cancellation:

• Your paid subscription period continues until the end of the period — you still have full plan access during that time
• After expiration, your account automatically downgrades to the Free plan
• Your data is handled according to Stellix's data retention policy — it won't be deleted immediately due to the downgrade

You can upgrade your plan on the Subscription page. To move to a lower plan, choose it after your current subscription ends.

If you have any questions about this refund policy, please contact us through:

Contact form

Support email: support@stellix.cc